NOVEHA is committed to ensuring customer satisfaction and confidence in our products. Our refund policy allows for refunds within 90 days of purchase, provided the conditions outlined below are met. This policy aims to protect both our customers and our business from potential abuse while maintaining fairness

Refund Eligibility and Process

  1. Eligibility:
    • Refunds are available for products purchased directly from NOVEHA within the last 30 days.
    • Customers must provide proof of purchase (order number, receipt, or confirmation email) to qualify for a refund.
  2. Conditions:
    • Each customer is eligible for refunds up to a maximum of $200 in total refund value. Refund requests exceeding this amount will be reviewed on a case-by-case basis.
    • Damaged, defective, or incorrect items must be reported within 7 days of receipt.
    • Original shipping costs are non-refundable.
    • Refund requests for special offers or discounts will only cover the actual amount paid.
  3. Process:
    • To initiate a refund, contact our Customer Care Specialists at support@noveha.com. Include your order details and the reason for the request.
    • Refunds will be processed within 5-7 business days, but processing may take up to 21 business days depending on your bank or payment provider.
  4. Exceptions:
    • Refunds will not be issued for items purchased more than 30 days prior.
    • Refunds will not be issued for delayed or long shipping times that do not meet our delivery guarantee.
    • Customers abusing the refund policy, including excessive refund requests or suspected fraudulent claims, may have their refund requests denied.

Damages and Issues

  • Inspection and Reporting: Upon receiving your order, inspect all items immediately. Contact us within 14 days if you discover any defects, damages, or incorrect items. Provide photographic evidence where applicable.
  • Resolution: We will evaluate the issue and offer an appropriate resolution, such as a replacement, exchange, or refund.

Refund Limitations and Additional Terms

  1. Refund Approval:
    • Refunds are granted at NOVEHA’s discretion based on compliance with the terms outlined in this policy.
    • Refunds will only be issued to the original payment method.
  2. Customer Obligations:
    • Maintain all communication records with our support team.
    • Follow the refund instructions provided by our Customer Care Specialists.
    • Provide accurate information during the refund process.
  3. Late or Missing Refunds:
    • If your refund has not been credited within the stated time frame, verify with your bank or payment provider.
    • If you still have not received your refund after completing these steps, contact us at support@noveha.com for further assistance.
  4. Abuse Prevention:
    • NOVEHA reserves the right to deny refund requests in cases of policy abuse, fraudulent claims, or excessive refund requests.
    • Customers flagged for potential abuse will be notified and may be excluded from future refund guarantees.

Final Notes

By purchasing from NOVEHA, customers agree to the terms outlined in this refund policy.

The 90-day refund guarantee is intended for genuine dissatisfaction or product issues.

NOVEHA values its customers and strives to address all concerns in a fair and efficient manner. However, this policy ensures the sustainability of our commitment to quality and fairness.