NOVEHA is dedicated to providing reliable and timely shipping services to ensure our customers receive their orders promptly and in perfect condition. This shipping policy outlines the terms and conditions for shipping, including eligibility, costs, timeframes, and customer responsibilities, ensuring fairness and transparency.

Shipping Locations

  • We currently ship to addresses within the United States only.
  • International shipping is not available at this time.

Shipping Rates

  1. Free Shipping:
    • Free standard shipping is available on all US orders over $49.
  2. Standard Shipping:
    • For orders under $49, shipping costs are calculated during checkout based on the destination and order size.

Processing and Delivery Times

  1. Order Processing:
    • All orders are processed within 1-2 business days.
    • Customers will receive an order confirmation email, including tracking information, once the order is shipped.
  2. Delivery Timeframes:
    • 98% of orders are delivered within 3 business days of shipping.
    • Delivery times may vary based on location and selected shipping method.
    • Tracking updates will be provided via email to monitor delivery progress.
  3. Shipping Carriers:
    • We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and efficient delivery.

Shipping Delays

While we strive to meet delivery timeframes, certain circumstances may cause delays, including:

  • Weather conditions
  • National holidays
  • Carrier-related delays

If a delay occurs, we will notify you and provide updates on your order status. Please contact support@noveha.com for additional assistance if required.

Customer Responsibilities

  1. Accurate Shipping Information:
    • Customers are responsible for providing correct and complete shipping details during checkout.
    • NOVEHA is not liable for orders shipped to incorrect addresses provided by the customer.
    • If you notice an error in your shipping details, contact us immediately at support@noveha.com.
  2. Order Inspection:
    • Inspect all items upon delivery. Report any damages, defects, or incorrect items to support@noveha.com within 14 days of receipt. Include photographic evidence where applicable.
  3. Tracking Orders:
    • Use the tracking number provided in your confirmation email to monitor your shipment’s progress.

Lost or Damaged Packages

  1. Reporting Issues:
    • In the rare event of a lost or damaged package, contact us at support@noveha.com as soon as possible.
    • Provide your order number, tracking details, and any supporting documentation like an image or video when you unbox the package.
  2. Resolution:
    • We will work with the shipping carrier to investigate and resolve the issue. Depending on the findings, we will offer a replacement, store credit, or refund.

Additional Terms

  1. Non-Delivery Claims:
    • Claims for non-delivery must be submitted within 30 days from the shipping date.
    • After this period, we may be unable to process claims.
  2. Delivery Refusal:
    • If a customer refuses delivery of an order without prior authorization, the cost of return shipping may be deducted from any eligible refund, and must see to it that the order is returned to us.
  3. Abuse Prevention:
    • NOVEHA reserves the right to deny future shipping guarantees to customers who repeatedly report lost or damaged items without substantiating evidence.

Final Notes

For questions or assistance regarding shipping, contact our support team at support@noveha.com.

By placing an order with NOVEHA, customers agree to the terms outlined in this shipping policy.

This policy is designed to balance fairness, transparency, and efficiency for both NOVEHA and our valued customers.