At NOVEHA®, we aim to provide you with a seamless experience for maintaining your skincare and eye care routine. Our subscription service ensures you never run out of your favorite products while enjoying exclusive savings.

Why Subscribe?

Consistency is key. Forgetting to reorder can interrupt your progress, but our subscription service ensures timely delivery of the products you rely on. Plus, enjoy 10% off your first two subscription orders as our way of saying thank you.

How It Works

  1. Choose Your Products: Select the ‘Subscribe’ option on the product page for items you’d like to receive regularly.
  2. Set Your Schedule: Pick a delivery frequency—monthly, every two months, or quarterly.
  3. Enjoy Savings: Automatically save 10% on your first two subscription orders.
  4. Manage Your Subscription Anytime: Modify, skip, or cancel your subscription through your account.

How to Sign Up

  1. Browse your favorite products at noveha.com.
  2. On the product page, select ‘Subscribe’ under ‘Purchase Options.’
  3. Choose your preferred delivery frequency.
  4. Complete the checkout process to confirm your subscription.
  5. Receive a confirmation email with details of your subscription.

How to Manage Your Subscription

After your order, you’ll receive a confirmation email with a link to the ‘Manage My Subscriptions’ section in your account. Through this portal, you can:

  • Change Delivery Frequency: Adjust how often you receive your products.
  • Modify Order Details: Update your shipping address or payment method.
  • Skip a Shipment: Delay a delivery when needed.
  • Cancel Your Subscription: Cancel any time before your next scheduled shipment.

Important: Please allow up to 24 hours for changes or cancellations to take effect.

Subscription Notifications

  • Email Reminders: We’ll notify you 3 days before each subscription order ships.
  • Update Alerts: Get notified if products are out of stock, discontinued, or successfully processed.

Cancellation and Refund Policy

Canceling Your Subscription

You can cancel at any time by visiting the ‘Manage My Subscriptions’ section of your account. To avoid being charged for the next shipment, cancellation must be completed at least 24 hours before your scheduled renewal date.

Refunds and Disputes

Subscriptions are non-refundable once an order has been processed. Disputing a charge through your payment provider without first contacting NOVEHA® to resolve the issue may result in service restrictions, including the inability to create new subscriptions.

How We Handle Disputes

NOVEHA® reserves the right to provide evidence to your payment provider, including your agreement to this subscription policy, proof of notifications sent, and usage history, to dispute invalid chargebacks.

Need Assistance?

If you have any questions or need help managing your subscription, please contact us at support@noveha.com. Our team is happy to assist you within 24 hours.

By completing your subscription purchase, you agree to these terms and conditions. NOVEHA® reserves the right to update this policy at any time. Updates will be communicated via email and posted on our website.