Acceptance of Terms
By placing an order with NOVEHA®, you confirm that you have read, understood, and agree to be bound by these terms and conditions.
Product Information
While we strive for accuracy, NOVEHA® does not guarantee that product descriptions, images, or other content are error-free. All product details are subject to change without notice.
Pricing and Payment
- Pricing: All prices are listed in USD and are subject to change without notice. Prices do not include applicable taxes or shipping fees unless explicitly stated.
- Payment Methods: We accept major credit/debit cards and other secure payment methods through third-party payment processors.
- Pricing Errors: NOVEHA® reserves the right to cancel orders in the event of pricing errors.
Order Confirmation
Order confirmation is subject to product availability and payment verification. NOVEHA® reserves the right to cancel orders for any reason, including suspected fraud or stock issues.
Shipping Policy
Our detailed shipping policy is as follows:
- Shipping Locations: We currently ship within the United States only.
- Shipping Rates:
- Free standard shipping on orders over $49.
- Calculated shipping costs for orders under $49.
- Processing Time: Orders are processed within 1-2 business days. A confirmation email with tracking details will be provided once your order is shipped.
- Delivery Time: 98% of orders are delivered within 3 business days. Delivery times may vary depending on location and carrier.
- Shipping Delays: NOVEHA® is not responsible for delays caused by weather, holidays, or carrier issues.
- Incorrect Shipping Information: Customers are responsible for providing accurate shipping details. NOVEHA® is not liable for delays or losses due to incorrect addresses.
- Lost or Damaged Packages: Contact support@noveha.com for assistance with lost or damaged packages.
For detailed information, refer to our Shipping Policy.
Refund and Return Policy
NOVEHA® offers a no-hassle, full refund policy for products purchased within 7 days.*
- Special offers will be refunded at the price paid.
- Original shipping costs are non-refundable.
- Delayed shipping does not qualify for refunds.
To initiate a refund, contact us at support@noveha.com. Refunds are typically processed within 5-7 business days but may take up to 21 business days, depending on your bank. Refer to our Refund and Return Policy for full details.
Subscription Policy
Enjoy the convenience of regular deliveries with our subscription service.
- Why Subscribe? Get your favorite products on time and save 10% on your first two subscription orders.
- Flexible Scheduling: Choose delivery intervals that suit your needs—monthly, every two months, or quarterly.
- Full Control: Modify, skip, or cancel your subscription at any time through your account.
- Notifications: We’ll send email reminders 3 days before each order ships.
For more details about subscription cancellation, refunds, and managing your preferences, please visit our Subscription Policy page.
Privacy Policy
We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and secure your personal data.
Liability Disclaimer
NOVEHA® is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services. Maximum liability is limited to the purchase price of the product.
Customer Responsibilities
- Customers are responsible for providing accurate information during checkout.
- Orders placed using fraudulent information will be canceled.
Intellectual Property
All content on the NOVEHA® website, including text, graphics, logos, and images, is the property of NOVEHA® or its licensors and is protected by copyright laws.
Force Majeure
NOVEHA® is not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.
Governing Law
These terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.
Amendments
NOVEHA® reserves the right to update these terms and conditions at any time without prior notice. Updates will be posted on this page.
Contact Information
For questions or assistance, please contact us at:
Email: support@noveha.com
